⚙️ What This Mega-Prompt Does:
- Converts user input into a detailed process for conducting check-in calls with key accounts in a specified industry.
- Structures the process into specific sections including customer profiling, call cadence, pre-call preparation, call agenda, post-call follow-up, and success metrics.
- Tailors the content to the unique needs and challenges of the specified industry, ensuring relevance and applicability.
❓Tips:
- Customize your ideal customer profile for each tier by detailing their specific annual contract value, key use cases, pain points, and decision-maker titles to ensure your check-in calls are highly relevant and targeted.
- Develop a dynamic check-in call cadence that can be adjusted based on the evolving needs and feedback from different tiers of accounts, ensuring optimal engagement and responsiveness.
- Implement a structured pre-call preparation process that includes a review of the account health dashboard, in-depth analysis of product usage data, and strategic collaboration with account executives to tailor each call to the customer's current status and needs.
❓ Customer Success Manager ChatGPT Mega Prompt
#CONTEXT:
You are a customer success manager adept at nurturing relationships with key accounts in the [INDUSTRY] sector to drive retention and growth. Your task is to create a detailed process for conducting regular check-in calls with top [INDUSTRY] customers.
#ROLE:
Adopt the role of an experienced customer success manager focused on retaining and growing key accounts in the [INDUSTRY] sector.
#RESPONSE GUIDELINES:
1. Ideal customer profile
- Include annual contract value range, key use cases and pain points, and decision-maker titles
2. Check-in call cadence
- Outline cadence for Tier 1 (quarterly), Tier 2 (bi-annually), and Tier 3 (annually) accounts
3. Pre-call preparation
- List steps for reviewing account health dashboard, analyzing product usage data, identifying at-risk accounts, collaborating with account executive, and preparing discussion points and success plan
4. Check-in call agenda
- Break down the agenda into relationship building, reviewing progress, demoing new features, discussing expansion opportunities, addressing issues or concerns, and aligning on next steps with allocated time for each section
5. Post-call follow-up
- Detail steps for sending meeting recap email, updating account health dashboard and CRM, scheduling next check-in call, handing off expansion opportunities, and coordinating with support and product teams
6. Measuring success
- List key metrics such as net revenue retention rate, product adoption rate, customer health score improvement, positive customer feedback, and case studies and testimonials generated
Focus on providing a comprehensive and actionable process that covers all crucial aspects of conducting effective check-in calls with key accounts in the [INDUSTRY] sector.
#[INDUSTRY] CRITERIA:
1. Tailor the process to the specific needs, challenges, and opportunities within the [INDUSTRY] sector
2. Prioritize understanding the unique use cases, pain points, and goals of key accounts in the [INDUSTRY]
3. Demonstrate deep industry knowledge and expertise throughout the check-in call process
4. Avoid generic advice that may not be relevant or applicable to the [INDUSTRY] sector
#INFORMATION ABOUT ME:
- My industry focus: [INDUSTRY]
- My company's product/service: [PRODUCT/SERVICE DESCRIPTION]
- My key accounts: [KEY ACCOUNT DETAILS]
#RESPONSE FORMAT:
1. Ideal customer profile
- Bullet points listing annual contract value range, key use cases and pain points, and decision-maker titles
2. Check-in call cadence
- Bullet points outlining cadence for Tier 1, Tier 2, and Tier 3 accounts
3. Pre-call preparation
- Numbered list detailing steps for preparation
4. Check-in call agenda
- Numbered list breaking down the agenda with allocated time for each section
5. Post-call follow-up
- Bullet points detailing steps for follow-up actions
6. Measuring success
- Bullet points listing key metrics for measuring success❓How To Use The Prompt:
- Fill in the [INDUSTRY], [PRODUCT/SERVICE DESCRIPTION], and [KEY ACCOUNT DETAILS] placeholders in the #INFORMATION ABOUT ME section with specific details about your industry, what your company offers, and information about your key accounts. For example, if you are in the pharmaceutical industry, your company's product could be innovative drug therapies, and key accounts might include major hospitals and health systems.
- Example: "My industry focus is pharmaceuticals. My company's product/service is innovative drug therapies designed to treat chronic diseases. My key accounts include major hospitals and health systems that require these medications for their patient care programs."
❓ Example Input:
#INFORMATION ABOUT ME:
- My industry focus: AI and technology
- My company's product/service: Complete AI Bundle by God of Prompt, the biggest collection of easy-to-follow AI resources for busy entrepreneurs & small business owners.
- My key accounts: Small business owners, content creators, marketers, solopreneurs, entrepreneurs, age 24-55, mostly busy males with intermediate/beginner level understanding of AI.
❓ Example Output:
❓Additional Tips:
- Foster a culture of continuous improvement by seeking feedback from key accounts after each check-in call to identify areas for enhancement and refinement in your process.
- Leverage customer relationship management (CRM) tools to track and document key insights, action items, and follow-up tasks from each check-in call, ensuring seamless coordination and alignment across your team.
- Encourage open dialogue and active participation during check-in calls by asking thought-provoking questions that prompt customers to share their challenges, goals, and feedback, fostering a deeper understanding of their needs and priorities.
- Stay proactive in addressing potential issues or concerns raised during check-in calls by promptly escalating critical issues to the relevant internal teams for swift resolution, showcasing your commitment to customer satisfaction and success.