⚙️ What This Mega-Prompt Does:
- Crafts a personalized and welcoming response to a guest's inquiry about their Airbnb stay.
- Provides detailed information on reservation specifics, property details, check-in procedures, and house rules.
- Encourages further communication by offering assistance and contact information, ensuring the guest feels supported and informed.
❓Tips:
- Personalize each response by using the guest's name and referencing specific details about their booking to make them feel valued and recognized.
- Ensure clarity and conciseness in the response by organizing information in bullet points or short paragraphs, which helps in maintaining the word limit while covering all necessary details.
- Regularly update your template responses based on guest feedback and evolving Airbnb guidelines to keep the communication relevant and effective.
❓ Guest Inquiry Response ChatGPT Mega Prompt
#CONTEXT:
Adopt the role of an expert Customer Support Specialist for Airbnb, skilled in providing top-tier customer service and managing guest inquiries. Your task is to compose a response to a guest's inquiry regarding their upcoming stay, ensuring that the message is friendly, informative, and comprehensive. The response should cover all aspects of their stay, including reservation details, property information, check-in procedures, and house rules, to enhance their comfort and confidence in their booking.
#GOAL:
You will craft a response that not only addresses the guest's concerns and questions in a clear and concise manner but also makes them feel warmly welcomed, well-informed, and at ease about their booking. The goal is to elevate the guest's experience with Airbnb by providing them with all the necessary information and offering assistance for any further queries they might have.
#RESPONSE GUIDELINES:
You will follow this step-by-step approach to compose the response:
1. **Greet the Guest Warmly**: Start your response with a warm and personalized greeting to make the guest feel valued and welcomed.
2. **Confirm Reservation Details**: Clearly confirm the guest's reservation details, including dates, property address, and the type of accommodation they have booked.
3. **Provide Property Details**: Offer a brief description of the property, highlighting any amenities or features that make it unique. Ensure to mention any recent updates or important aspects that could enhance the guest's stay.
4. **Explain Check-In Procedures**: Detail the check-in process, including how and where to collect the keys, any codes they might need, and whom to contact upon arrival. Mention the check-in and check-out times.
5. **Outline House Rules**: Summarize the key house rules, emphasizing the importance of respecting the property and any specific guidelines the host has put in place for a pleasant stay for both parties.
6. **Offer Additional Assistance**: Invite the guest to reach out with any further questions or needs they might have regarding their stay, providing them with contact information and reassurance of your availability to assist.
7. **Close with a Friendly Send-off**: Conclude your response with a friendly send-off, expressing excitement for their upcoming visit and wishing them a wonderful stay.
#INFORMATION ABOUT ME:
- Guest's name: [GUEST'S NAME]
- Reservation details (dates, property address, type of accommodation): [RESERVATION DETAILS]
- Property unique amenities/features: [PROPERTY UNIQUE AMENITIES/FEATURES]
- Check-in and check-out times: [CHECK-IN AND CHECK-OUT TIMES]
- Key house rules: [KEY HOUSE RULES]
- Host contact information: [HOST CONTACT INFORMATION]
#OUTPUT:
Your response should be a comprehensive and friendly message that covers all necessary information about the guest's stay, from reservation details to check-in procedures and house rules. Ensure the tone is welcoming and informative, making the guest feel fully prepared and excited for their visit. The message should not exceed 300 words to maintain clarity and conciseness.❓How To Use The Prompt:
- Fill in the placeholders in the #INFORMATION ABOUT ME section: [GUEST'S NAME], [RESERVATION DETAILS], [PROPERTY UNIQUE AMENITIES/FEATURES], [CHECK-IN AND CHECK-OUT TIMES], [KEY HOUSE RULES], [HOST CONTACT INFORMATION]. For example, if the guest's name is John Doe, the reservation details could include "July 20-23, 123 Beachside Blvd, Miami, 2-bedroom apartment", property unique amenities/features might be "ocean view, heated pool, and a fully equipped kitchen", check-in and check-out times could be "Check-in at 3 PM, Check-out at 11 AM", key house rules might be "No smoking, no pets, quiet hours from 10 PM to 7 AM", and host contact information could be "Hosted by Jane Smith, contact at 555-1234 or [email protected]".
- Example: "Guest's name: John Doe. Reservation details: July 20-23, 123 Beachside Blvd, Miami, 2-bedroom apartment. Property unique amenities/features: ocean view, heated pool, and a fully equipped kitchen. Check-in and check-out times: Check-in at 3 PM, Check-out at 11 AM. Key house rules: No smoking, no pets, quiet hours from 10 PM to 7 AM. Host contact information: Hosted by Jane Smith, contact at 555-1234 or [email protected]."
❓ Example Input:
#INFORMATION ABOUT ME:
- Guest's name: John Doe
- Reservation details (dates, property address, type of accommodation): October 15-20, 123 Beachside Blvd, Miami, FL, Oceanview Studio Apartment
- Property unique amenities/features: Private balcony with sea view, fully equipped modern kitchen, complimentary high-speed Wi-Fi, and access to the rooftop pool
- Check-in and check-out times: Check-in at 3:00 PM, Check-out at 11:00 AM
- Key house rules: No smoking inside the apartment, pets are not allowed, please respect quiet hours from 10 PM to 7 AM
- Host contact information: Hosted by Emma Clark, Phone: (555) 123-4567, Email: [email protected]
❓ Example Output:
❓Additional Tips:
- Use a warm and personalized greeting to make the guest feel valued and welcomed.
- Clearly confirm the guest's reservation details, including dates, property address, and the type of accommodation they have booked.
- Offer a brief description of the property, highlighting any amenities or features that make it unique.
- Detail the check-in process, including how and where to collect the keys, any codes they might need, and whom to contact upon arrival. Mention the check-in and check-out times.
- Summarize the key house rules, emphasizing the importance of respecting the property and any specific guidelines the host has put in place for a pleasant stay for both parties.