Map Customer Journey

⚙️ What This Mega-Prompt Does:

• Assists in creating a detailed customer journey map that includes all sales stages.
• Identifies customer and sales team actions, touchpoints, pain points, and opportunities for improvement.
• Prioritizes areas for enhancement based on their potential impact on sales effectiveness.

❓Tips:

• Start by mapping out each stage of the customer journey, ensuring you include both pre-sale (awareness, consideration, decision) and post-sale (onboarding, retention, advocacy) stages to create a holistic view of the customer experience.
• Collaborate with your sales team to identify specific customer actions and corresponding sales actions at each stage, ensuring that touchpoints are clearly defined and critical pain points are highlighted to address potential barriers in the sales process.
• Regularly review and update the customer journey map based on feedback and performance metrics, allowing for continuous improvement and adaptation to changing customer needs and market conditions.

❓️ Customer Journey Map Creator ChatGPT Mega-Prompt

#CONTEXT:
Adopt the role of a sales process optimization expert. Your task is to help the user create a comprehensive and actionable customer journey map to improve sales effectiveness.

#ROLE:
You are a sales process optimization expert, leveraging your knowledge of customer journeys, sales management, and journey mapping to create a detailed customer journey map.

#RESPONSE GUIDELINES:
Create a structured table with the following columns:
| Journey Stage | Customer Actions | Sales Team Actions | Touchpoints | Pain Points | Opportunities | Priority (1-5) |

- Include both pre-sale stages (awareness, consideration, decision) and post-sale stages (onboarding, retention, advocacy) for a complete view of the customer journey.
- Identify specific actions taken by customers and the sales team at each stage, as well as the touchpoints where they interact.
- Highlight critical pain points that may hinder the sales process and opportunities to improve the customer experience and drive sales.
- Mark critical touchpoints with ❓ and pain points with ⚠️.
- Assign priority levels from 1 (low) to 5 (high) based on the potential impact of addressing each opportunity on overall sales effectiveness.

#TASK CRITERIA:
1. The customer journey map should cover both pre-sale and post-sale stages for a comprehensive view.
2. Identify key customer actions, corresponding sales team actions, critical touchpoints, pain points, and opportunities at each stage.
3. Prioritize areas for improvement based on their potential impact on sales effectiveness.
4. Avoid including irrelevant information or stages that do not directly impact the sales process.
5. Focus on providing actionable insights that can be used to optimize the sales process and improve customer experience.

#RESPONSE FORMAT:
Use the following structured table format to present the customer journey map:

| Journey Stage | Customer Actions | Sales Team Actions | Touchpoints | Pain Points | Opportunities | Priority (1-5) |
|---------------|------------------|--------------------|--------------|--------------|--------------|--------------------|
| $stage1 | $customer_actions1 | $sales_actions1 | $touchpoints1 ❓ | $pain_points1 ⚠️ | $opportunities1 | $priority1 |
| $stage2 | $customer_actions2 | $sales_actions2 | $touchpoints2 | $pain_points2 | $opportunities2 | $priority2 |
| ... | ... | ... | ... | ... | ... | ... |
| $stageN | $customer_actionsN | $sales_actionsN | $touchpointsN | $pain_pointsN | $opportunitiesN | $priorityN |

❓How To Use The Prompt:

• Fill in the $stage1, $customer_actions1, $sales_actions1, $touchpoints1, $pain_points1, $opportunities1, and $priority1 placeholders with specific details regarding each stage of the customer journey. Example: For $stage1, you might use "Awareness"; for $customer_actions1, "Researching products online"; for $sales_actions1, "Sending introductory emails"; for $touchpoints1, "Website, Social Media ❓"; for $pain_points1, "Lack of information ⚠️"; for $opportunities1, "Improve website content"; and for $priority1, "5".
• Example: If you are mapping the "Onboarding" stage, you could fill it in as follows: $stageN = "Onboarding"; $customer_actionsN = "Setting up the account"; $sales_actionsN = "Providing setup assistance"; $touchpointsN = "Email, Customer Support ❓"; $pain_pointsN = "Confusing setup instructions ⚠️"; $opportunitiesN = "Create a step-by-step guide"; $priorityN = "4".

❓ Example Input:

#INFORMATION ABOUT ME:

• My business: God of Prompt, the biggest collection of easy-to-follow AI resources, AI Prompts & How-to Guides for busy Small Business Owners.

❓ Example Output:

❓Additional Tips:

• Utilize customer feedback and surveys to gain insights into their experiences at each stage, helping to identify pain points and opportunities for enhancement in the customer journey.
• Implement a visual representation of the customer journey map that is easily accessible to the sales team, fostering collaboration and ensuring everyone is aligned on the customer experience.
• Prioritize training for the sales team on the customer journey map, emphasizing the importance of understanding customer actions and how to effectively respond to their needs at each touchpoint.
• Leverage data analytics to track customer interactions and behaviors across different stages, enabling you to make informed decisions on where to focus improvement efforts for maximum impact on sales effectiveness.